Terms of sale

Eximius Watches, an independent watch studio. Contact us at support@eximiuswatches.com.

When you place an order you are offering to buy the watch you configured. Our contract with you starts when payment is successful and we send your order confirmation. Each watch is built from the specific components you chose, so if a component turns out to be unavailable we will contact you before building and offer a substitute or a full refund.

Prices are in pounds sterling and are calculated again on our servers when you check out. The total you see before paying is the total you pay, including the delivery option you choose. If we find a pricing error before your watch is dispatched, we will tell you and you can choose to continue at the correct price or cancel for a full refund.

Card payments are processed securely by Stripe. We never see or store your full card details.

When every component is in stock, your watch is assembled, checked and dispatched in 2–3 business days. If a component has to be ordered in, the estimate on the cart and at checkout applies instead. We currently deliver within the UK only. Standard tracked delivery is free. You can choose a faster service at checkout (next-day tracked delivery for £10.99, or Priority delivery by 1pm for £16.99 on orders up to £750), and the price is shown before you pay. Every delivery is signed for. Delivery times run from the day your watch is dispatched and are estimates, except where a service is stated to be guaranteed. If a tracked parcel shows no movement for 10 working days, we will rebuild and reship it at no cost. Risk passes to you when the watch is delivered.

You can return your watch within 14 days of delivery for a full refund, provided it is unworn, undamaged and in its original packaging. We offer this on every order, including custom builds. You pay the return postage. If you cancel, we refund the price of the watch and any standard delivery charge, but not the extra you paid for a faster delivery option. Tell us at support@eximiuswatches.com that you are returning it, and we will refund you to your original payment method promptly once the watch has arrived and been checked.

If a watch arrives faulty or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015, and we will cover return postage.

Every watch carries a 2-year warranty against defects in materials and workmanship, covering the movement, case, dial and bracelet. It does not cover accidental damage, water exposure beyond the stated rating, normal wear, or changes made by anyone other than us. It is in addition to your statutory rights. See Craftsmanship for more.

Some Eximius watches use components that are compatible with common third-party movement and case ecosystems. Eximius is not affiliated with, endorsed by or authorised by Seiko or any other watch brand. Brand names are used only to describe compatibility.

Images and 3D previews are illustrative. Your watch is assembled by hand, so small variations in finish are normal, and the real watch is always better than the render.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Otherwise, our liability for any order is limited to the price you paid for it.

These terms are governed by the law of England and Wales. If you are a consumer, you keep the benefit of any mandatory protections of the country where you live.

How we handle your information is set out in our privacy policy.